Vertex-Ola International Resources Limited ("Vertex Ola", "we", "us", or "our") respects your privacy. This policy explains what personal data we collect when you use our websites, mobile applications, and software products (the "Services"), how we use it, and the rights you have. We handle personal data in line with the Nigeria Data Protection Act 2023 and other applicable data protection laws.
1. Who is responsible for your data
Vertex-Ola International Resources Limited (RC 1863186), of Flat No. 2, Kola Akintola Close, Iyana-Eyinni, Orita-Challenge, Ibadan, Oyo State, Nigeria, is the data controller for personal data processed through the Services. You can reach us at hello@vertex.ng.
2. Data we collect
Data you give us
- Account details such as your name, email address, and password;
- Profile information you choose to add;
- Messages and content you submit through the Services or when you contact support;
- Billing details needed to complete a purchase (see payment data below).
Data we collect automatically
- Device and usage information, such as device type, operating system, app version, and how you interact with features;
- Log data, such as IP address and timestamps, used for security and troubleshooting;
- Cookies and similar technologies on our websites (see the cookies section below).
Payment data
Payments are handled by our payment provider, Paystack, and by the app stores where relevant. When you pay, your card or bank details are collected and processed directly by these providers under their own security standards. We do not collect or store your full card number on our servers. We receive limited information such as a transaction reference and payment status so we can confirm your purchase.
3. How we use your data
- To provide, maintain, and improve the Services;
- To create and manage your account;
- To process payments and manage subscriptions;
- To respond to your enquiries and provide support;
- To send service messages, and, where you have agreed, occasional product updates;
- To keep the Services secure, prevent fraud, and enforce our terms;
- To meet legal and regulatory obligations.
4. Legal basis for processing
We process personal data where it is necessary to perform our contract with you, where you have given consent, where we have a legitimate interest that is not overridden by your rights, or where we are required to by law.
5. Sharing your data
We do not sell your personal data. We share it only with:
- service providers who help us run the Services, such as hosting, payment processing (Paystack), analytics, and communications, under agreements that require them to protect your data;
- app stores and platform providers where you access our products;
- authorities or other parties where we are legally required to, or to protect rights, safety, and property.
6. International transfers
Some of our providers process data outside Nigeria. Where personal data is transferred abroad, we take steps to ensure it receives a level of protection consistent with applicable Nigerian data protection law.
7. Data retention
We keep personal data only as long as needed for the purposes described in this policy, to comply with legal obligations, resolve disputes, and enforce our agreements. When data is no longer needed, we delete or anonymise it.
8. Security
We use technical and organisational measures to protect personal data, including encryption in transit, access controls, and secured infrastructure. No system is completely secure, so we cannot guarantee absolute security, but we work to protect your data and to respond quickly if an issue arises.
9. Your rights
Subject to applicable law, you have the right to access the personal data we hold about you, to correct it, to request its deletion, to object to or restrict certain processing, to withdraw consent, and to request a copy of your data in a portable format. To exercise any of these rights, contact us at hello@vertex.ng. You also have the right to lodge a complaint with the Nigeria Data Protection Commission.
10. Cookies
Our websites use cookies and similar technologies to keep you signed in, remember preferences, and understand how the site is used. You can control cookies through your browser settings. Turning some cookies off may affect how parts of the site work.
11. Children
The Services are not directed at children under 18, and we do not knowingly collect their personal data. If you believe a child has provided us data, contact us and we will remove it.
12. Changes to this policy
We may update this policy from time to time. When we make material changes, we will update the date above and, where appropriate, notify you through the Services.
13. Contact us
For any privacy question or request, email hello@vertex.ng or write to us at Flat No. 2, Kola Akintola Close, Iyana-Eyinni, Orita-Challenge, Ibadan, Oyo State, Nigeria.